My husband even spoke with another family that said they had reserved a cabana which was supposed to including food and drink servers just to find out when they got there that the cabana service would not be available. I would rate the service as 1 star for this reason and say shame on you for not giving guests the level of service that they are paying for. I find this unacceptable that this place makes it a habit to close everything earlier than advertised. Just as expected we received a text Sunday saying that the park would close at 3:00. The next day that we were to leave (Sunday), we joked that because the park was to close at 4:00, something would mysteriously happen to require an early closure. We lucked out because right after we got it, we got a text that the pizza ovens mysteriously went down and that place would be closing down early as well. The Buckets food place was open Saturday but when we tried to get some fries just after 7:00, they were mysteriously unable to serve food anymore due to “a problem with the kitchen equipment.” We decided to get pizza instead at the place just outside the water park. It also seemed weird that the bar in the water park was never staffed the entire time we were there. The room was very nice and clean although it should be for the high price! We stayed on a Saturday night so we were surprised that the water park was only open until 8:00. I’ll start by saying my family really did have a nice time but it was obvious that a lot of corners were being cut probably due to staffing issues. I would rate the service as 1 star for this reason and say shame on you for.
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