![]() ![]() ![]() Right now I am at my wits end!! I have been caring for my elderly father throughout the pandemic and who just died last week. Markets Published Decem12:38pm EST Southwest Airlines received over 7B in federal pandemic aid prior to cancellation chaos Southwest Airlines received about 7.2 billion in. I am over 65 and you expected me to travel during the height of the pandemic? the pandemic was raging through January 2021. Did you think I was going to be able to use these funds during the height of the pandemic. I do not get the logic!! I canceled my flights right after COVID hit the US in Jan of 2020, so my funds just expired in January 2021. There are posts that explain that Travel funds were extended to 2022 but read the details only for funds expiring during a 4 month window March 2020 to June 2020. If you're still out of luck, consider a credit card charge back.īut either way, knowing your rights is the first step in getting what you want.I just spent the good part of this afternoon on hold to find out what happened to my Travel Funds. Cite the DOT rules and contract of carriage you agreed to when you purchased your ticket. If you're offered credit for a future trip and would prefer your money back, the best course of action is to call an airline's customer service desk. The airlines are doing this to maintain as much positive cash flow as possible. However, some airlines have been trying their hardest to convince travelers to go with a voucher instead of a refund – despite the rules. When your flight is canceled, you are entitled to a refund - no questions asked - according to the DOT rules. While you're at it, you should also file a complaint with the DOT. ![]() I have wheel chair services, so we were in about the 5th or 6th row. After all, the carrier is violating the DOT rules, as well as its contract of carriage. Skip to main content SPECIAL OFFERS RAPID REWARDS Inflight Experience Not Allowed to use Restroom Good morning, my husband and I were on Flight 1713, Friday, July 7th out of Puerto Rico to Orlando, and then on to Chicago. If the airline flat out refuses a refund, your next best course of action is to dispute the charge on your credit card. Related: Why you should wait until the last minute to get a refund for your flight I'd also try using Twitter to reach the airline. Airlines are still updating their policies and procedures. If you still don't get the answer you're looking for, it pays to be patient. If the agent gives you a hard time, you can always hang up and call again (something you'll often see referred to as "HUCA" in the points & miles world). In that case, make it clear (politely) that you want a refund and not a travel credit. Though some carriers have online forms to request a refund, you may need to call in to speak to a representative. ![]() You're going to need to physically request one (again, airlines making it hard to get your money back). The first thing to note is that the process of getting a refund typically isn't automatic. But again, even though the airlines are trying to convince you otherwise, you're still eligible for a refund if your flight is canceled! Best strategy to get a full refund Qatar also no longer mentions the option of getting a refund should your flight be canceled. In light of all the cancellations, airlines have been enticing passengers to take future travel credit instead of cash refunds. What should you do if airlines are offering future credit instead of a refund? But just because you're entitled to a refund doesn't mean airlines are going out of their way to hand them out. If you read each, you'll find clauses that state that if your flight is canceled, you are entitled to a full refund - in line with the DOT regulations. Fortunately, if your flight departs or arrives in the U.S., you're still governed by the DOT's much more generous policy. Interestingly, Canada just updated its passenger bill of rights to reflect that airlines can choose to give future travel vouchers instead of a refund. You can find the full text for the major airlines here: In addition to the DOT's guidelines, airline tickets are governed by each carrier's contract of carriage. Grounded planes due to the coronavirus (Photo by Patrick T. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |